Requirements from Solicitation and Contract

H.11 CONTRACTOR WEBPAGE

It is a material contract requirement that each IDIQ holder maintain a publicly available webpage throughout the period of performance of the contract. The purpose of the webpage is for the Contractor to communicate with potential customers regarding the Contractor’s ability to provide world-class professional support services for all NAVSEA Program Executive Offices, Directorates, and field activities.  The webpage should demonstrate the functional capability associated with different products or business areas.  The webpage should be easily accessible from the Contractor’s front page and intuitive for novice computer users.  This webpage at minimum must include the following items:

• A copy all task orders received under this contract;
• A copy of all technical instructions issued against any task order;
• A list of all team members proposed and their capability/area of expertise;
• A list of the last 3 years services experience, for all team members listed in Exhibit A of this solicitation, listed by functional area and specific Program, as appropriate.  The Contractor may also include a description of the products (deliverables) provided.
• Point(s) of Contact to provide information on customer satisfaction with the services performed;
• A description of the Contractor’s quality assurance program;
• Points of contact for information related to the SeaPort program

Target Systems Information

The contractor shall provide the SeaPort Contracting Officer with the web address within 10 government working days of receipt of the contract. Failure to maintain the website may adversely impact the IDIQ holder's ability to win task orders as the information provided on the website may be used as part of the fair opportunity to be considered for certain task orders.

In accordance with the requirements of clause H.11, the following information is provided regarding the Target Media Mid Atlantic, Inc. dba Target Systems Seaport-e Prime Contract.

1.   A copy all task orders received under this contract ;

See Links        N00178-05-D-4600 EX01 for Afloat Supply Department of the Future (ASDOF) and

                       N00178-05-D-4600 EX02 for Serial Number Tracking.

                       N00178-05-D-4600 EX03 for Headquarters Re-Design

 

Task Order
N00178-05-D-4600 EX01 for Afloat Supply Department of the Future (ASDOF)	N00178-05-D-4600 EX01
N00178-05-D-4600 EX02 for Serial Number Tracking	N00178-05-D-4600 EX02
N00178-05-D-4600 EX03 for Headquarters Re-Design	N00178-05-D-4600-EX03

2.   A copy of all technical instructions issued against any task order;

None Yet

3.   A list of all team members proposed and their capability/area of expertise;

4.   A list of the last 3 years services experience, for all team members listed in Exhibit A of this solicitation, listed by functional area and specific Program, as appropriate.  The Contractor may also include a description of the products (deliverables) provided.  The information for experience for each of the team members is provided in a Microsoft Excel file embedded in this document.

Please see the websites indicated above for the respective firm's task orders against the Seaport-e Contract.

5.   Point(s) of Contact to provide information on customer satisfaction with the services performed;

(717) 795-8646, seaport-epoc@targetsystems.us

6.   A description of the Contractor’s quality assurance program;

Target Systems maintains a comprehensive, verifiable and self-implementing approach for monitoring its performance.  Our definition of quality, simply put, is meeting the customer’s expectations and requirements.  This definition consists of:

• Conformance to requirements;
• Conformance to mutually agree-to expectations;
• Fitness for use;
• Customer satisfaction/customer service

Target Systems’ organizational culture supports the notion that quality is planned into every project from the beginning.  We carefully analyze the customer’s requirements and the quality standards that support delivering the product or service as agreed.  For the Eagle initiative, we will employ the Carnegie Mellon Software Engineering Institute’s Capability Maturity Model (SEI-CMM).  This model, as it relates to quality control, places the focus on the customer, promotes teamwork and designs quality into the deliverable by promoting prevention over inspection.  Target Systems has the knowledge, experience and capability to provide products at CMM Level IV.  In other words, for the Eagle initiative, Target Systems will establish and employ basic project management processes and methodology to track cost, schedule and functionality in order to repeat earlier successes for taskings with similar applications.  Our software process for both management and engineering activities will be documented, standardized and integrated into a standard software process for the Eagle initiative.  Each tasking will use an approved, tailored version of the defined, overall standard software process for developing and maintaining software.  Finally, detailed measures of the software process and product quality will be collected.  Both the process and products will be quantitatively controlled.

Target Systems’ approach for Quality Control is a 5 step approach:

Quality Planning – Working with the customer, Target Systems will determine which standards apply and which metrics to use to measure compliance.  We will develop a verifiable quality management plan (QMP) that:

1. Identifies the role of the teams in quality management
2. Identifies quality planning activities (input/output)
3. Identifies the customer and their requirements
4. Documents the standards, where they come from and how they will be used
5. Identifies relevant quality metrics
6. Identifies the major tools and techniques of quality planning and how they will be used for the Eagle initiative

Quality Control – We will monitor specific project results to determine if they comply with relevant quality standards and identify ways to eliminate causes of unsatisfactory results by:

1. Capturing inputs to quality control such as work results, quality management plan operations, definitions and checklists
2. Employing a tool kit to collect and display data; inspections, check sheets, statistical sampling, histograms, Pareto diagrams, brainstorming and cause-and-effect diagrams

Quality Assurance – Target Systems will institute planned and systematic activities to provide confidence that the project will satisfy the relevant quality standards.  The role of the quality assurance function will be to review requests for quality assurance appraisals, provide technical advice, review and build a quality environment, develop standards and guidelines where none exist, analyze errors, report problems to Project Manager and assist in correcting errors.  Additionally, the Target Systems QA approach will:

1. Employ an ACTIVE QA approach using quality assurance tools such as benefit-cost analysis, benchmarking, flowcharting and quality audits.  This will:

• Ensure processes, such as configuration management (CM), can support the quality standards demanded by the project
• Audit CM performance
• Develop QA practices and standards for plans
• Review development plans for completeness
• Moderate design and code inspections/walk thrus
• Review test plans for adherence to standards
• Collect and analyze defect data and estimate defect potentials
• Recommend corrective action for problems
• Instruct Team on quality topics

Change Management – Our approach will control changes to characteristics and provide information on the status of the work unit while maintaining the integrity of the baseline

Overall project change control will identify changes to the project scope, ensuring that the changes are beneficial and that the changes are managed

• A Configuration Management Plan will be developed in the earliest stages of the project, as an addendum to the project management plan.  This plan will address processes for:
• Establishing baselines (requirements, work breakdown schedule, project schedule, budget, resource plans) and version tracking
• Change and enhancement requests
• Discrepancies
• System and subsystem design
• Implementing and managing a Change Control Board (CCB)

Process Improvement –  Finally, Target Systems is capable of employing various tools to insure continuous process improvement for the Eagle initiative.  At a higher level, the “PDCA”, Plan, Do, Check and Act, methodology is very important.

For the planning phase, quality tools that aid in identifying problems and root causes might include the Pareto Chart, Histogram Graph, Fishbone Diagram and the Scatter Diagram.

For the performance phase, Tree Diagrams and Process Decision Program Chart will aid in eliminating problem causes

For the verification phase, statistical control chars and prioritization matrixes aid in measuring or evaluating data

In the action phase, checklists, matrixes and tables aid in implementing and reviewing change results.

7.   Points of contact for information related to the SeaPort program

(717) 795-8646, seaport-epoc@targetsystems.us